Delivery & Return – adkey Limited

Enjoy free delivery on orders above ৳20,000 for selected products. For added convenience, you can choose a preferred delivery date & time for an additional fee.

Delivery Options Overview

WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Order Processing & Shipping

All orders are processed within 1-3 business days. Custom signage, bulk orders, or large installations may require 5-10 business days for production. We provide nationwide delivery across Bangladesh through trusted logistics partners.

  • Standard shipping: 3-7 business days (depending on location & product type)

  • Express delivery: Available for urgent orders at an additional cost

Delivery Charges

Delivery fees depend on order size, weight, and destination. Free delivery may apply for bulk orders or ongoing promotions. All shipping costs are clearly communicated before finalizing your order.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. Track your shipment anytime or contact our support team for updates.

Delivery Issues

In case of delays, our team will notify you promptly. For damaged or lost shipments, report within 24 hours of delivery for investigation and resolution.

Return & Refund Policy

Eligibility for Returns

  • Returns are accepted within 4 days of delivery for eligible products.

  • Products must be unused, undamaged, and in original packaging.

  • Custom-made or personalized items (e.g., LED signs, acrylic name plates) are non-refundable, except in cases of manufacturing defects or shipping damage.

Return Process

  • Contact our support team at info@adkey.com.bd with your order details.

  • Returned items will be inspected upon arrival, and eligible refunds or replacements will be processed within 7-10 business days.

  • Customers are responsible for return shipping costs unless the return is due to an error by adkey Limited.

Refund Policy

  • Refunds are issued to the original payment method within 7-14 business days after approval.

  • For defective products, you may choose a replacement or full refund.

  • Refunds are not available for custom orders unless there is a manufacturing defect.

Exchanges

  • Exchanges are allowed for standard products if a different size or model is required.

  • The original product must be returned in its original condition before the exchange is processed.

Online store of household appliances and electronics

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