Delivery & Return

Free delivery available on 1000s of products over $100. Choose a specific delivery date & time that suits you for an additional fee.

Delivery Options Overview

WoodMart offers ideal shipping methods for any requirement. Be it low priced through DHL/Standard Parcel Post, more quickly via DHL Express (Germany only) or UPS, or especially reliable and secure by a specifically trained freight forwarder. And in addition you can also pick up your order yourself at our Shop if you prefer. On this page you´ll find an overview of all available shipping methods.

1. Order the Product and Specify the Delivery Method

2. You Will Receive an Order Confirmation Message

3. Wait for Your Order to Arrive

4. Pick up Your Order at The Checkout Area

Small items

Standard delivery Get it in 3-5 working days

Orders over $100: All day delivery. Order anytime:

FREE

Orders under $100: All day delivery. Order anytime:

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

Next day delivery Get it next day, 7 days a week

All day delivery. Order by 9pm.

$5

Weekday time slot from 12noon - 5pm. Order by 9pm.

$10

What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.

Large items

Standard delivery Get it in 2 working days

All day Delivery from 7am - 8pm. Order anytime:

Fromu$20

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime:

From $35

Next day delivery it next day on weekdays

All day delivery from 7am - 8pm. Order by 7pm:

Fromu$30

Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm:

From $45

The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.

Order Processing & Shipping

Orders are processed within 1-3 business days after confirmation. Custom signage and bulk orders may require 5-10 business days for production. We offer nationwide delivery across Bangladesh through our trusted logistics partners. Standard shipping time varies from 3-7 business days, depending on location and product type. Express delivery options are available for urgent orders at an additional cost.

Delivery Charges

Delivery charges depend on order size, weight, and destination. Free delivery may be applicable for bulk orders or special promotions. Customers will be notified of shipping costs before finalizing the purchase.

Order Tracking

Once shipped, customers receive a tracking number via email or SMS. Customers can track their orders online or contact our support team for updates.

Delivery Issues

If an order is delayed beyond the estimated time, we will notify the customer. For damaged or lost shipments, customers must report within 24 hours of delivery for investigation and resolution.

Return & Refund Policy

Eligibility for Returns

Returns are accepted within 7 days of delivery for eligible products. Products must be unused, undamaged, and in original packaging. Custom-made or personalized items (e.g., signage, nameplates) are non-refundable, except for manufacturing defects or shipping damage.

Return Process

Customers must contact our support team at [email/contact details] with order details. Returns will be inspected upon arrival, and eligible refunds or replacements will be processed within 7-10 business days. Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refund Policy

Refunds will be issued to the original payment method within 7-14 business days after approval. If a product is defective, customers may opt for a replacement or full refund. Refunds are not available for customized orders unless there is a manufacturing defect.

Exchanges

Exchanges are allowed for standard products if a different size or model is required. Customers must return the original product in its original condition before the exchange is processed.

Need a Help?

  • +8801787 66 45 25
  • Email: info@adkey.com.bd

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Online store of household appliances and electronics

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