Privacy Policy

adkey Limited (“adkey,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website, products, and services.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Full name
• Company or business name
• Billing and shipping address
• Phone or mobile number
• Email address
• Order and quotation information
• Product specifications and customization details
• Delivery and installation information
• Payment-related information
• Website usage information
• IP address and browser/device information
• Cookies and similar technologies

We only collect information that is reasonably necessary for providing our products and services, communicating with customers, processing orders, and operating our website.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders
• Prepare quotations and invoices
• Communicate with customers
• Arrange delivery and installation
• Provide customer support
• Process or facilitate payments
• Arrange international shipments
• Respond to inquiries and requests
• Improve our products, services, and website
• Maintain website security and prevent misuse
• Meet applicable legal or business requirements

3. Orders Within Bangladesh

For orders within Bangladesh, adkey Limited may provide delivery, on-site measurement, installation, fitting, or related signage services where applicable.

To fulfill an order, relevant customer information may be provided to delivery personnel, installation teams, or other service providers when reasonably necessary.

4. International Orders and Shipping

adkey Limited may accept international orders where available.

International orders may be shipped using appropriate air freight, sea freight, courier, or other logistics providers depending on the destination, product size, weight, and shipping requirements.

To complete an international shipment, we may need to share relevant customer information with shipping companies, freight providers, customs agents, and other logistics providers.

Customers may be responsible for applicable customs duties, taxes, import charges, or clearance requirements unless otherwise agreed.

5. Payment Information

Payment transactions may be processed through third-party payment service providers where applicable.

adkey Limited does not store complete credit or debit card information unless this is specifically required and actually handled by adkey Limited.

Payment providers may process payment-related information according to their own privacy policies and terms.

We take reasonable measures to protect payment-related information handled through our website and services. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, improve user experience, understand website usage, and maintain security.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Sharing of Personal Information

We may share relevant personal information when necessary with:

• Delivery and courier companies
• Installation and service personnel
• Payment service providers
• Website hosting and technology providers
• Analytics or website service providers
• Freight, customs, and logistics providers
• Government authorities or legal entities when legally required

We do not sell personal information to third parties for their own marketing purposes unless otherwise disclosed or required by applicable law.

8. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Fulfill orders and provide services
• Provide customer support
• Maintain business and transaction records
• Resolve disputes
• Meet legal or regulatory requirements
• Protect our legitimate business interests

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

10. Customer Rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where applicable
• Ask how your information is being used
• Object to or request restriction of certain processing where applicable
• Withdraw consent where processing is based on consent

These rights may be subject to applicable legal, contractual, and legitimate business requirements.

11. International Data Transfers

When providing international products and services, personal information may be processed or transferred between Bangladesh and other countries.

This may be necessary for shipping, customs clearance, payment processing, website hosting, technology services, or other services required to fulfill an order.

12. Children’s Privacy

Our website and services are not intentionally directed toward children.

We do not knowingly collect personal information from children without appropriate authorization.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

adkey Limited is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of external websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, business practices, or applicable requirements.

The updated version will be published on this page with a revised “Last Updated” date.

15. Contact Us

If you have questions about this Privacy Policy or want to request information regarding your personal data, please contact us.

Company: adkey Limited
Website: https://adkey.com.bd/
Email: info@adkey.com.bd
Phone: +8801787664525
Address: Dhaka office: House: 132/A, First Colony, Mazar Road, Darussalam, Section: 01, Mirpur, Dhaka-1216, Bangladesh.